Truckinc

This Refund Policy applies to all subscription plans purchased on TruckInc Dispatch, a product owned and operated by Bytes Incorporate (SMC-Private) Limited, including DMS Standard (monthly and yearly), MC Scrubbing Only, and additional MC Scrubbing seats. It should be read together with our Terms of Service.

14-day refund window

You may request a full refund within 14 days of any charge — this covers your first purchase and every subsequent renewal, on every plan (monthly, yearly, and extra MC Scrubbing seats). Refunds are processed by Paddle.com Market Ltd ("Paddle"), our Merchant of Record, and are returned to your original payment method.

1. How to request a refund

Email contact@truckinc.co with your company name, the email address on the account, and the approximate date of the charge. We typically respond within 2 business days.

You can also request a refund directly from Paddle using the link in any Paddle receipt email, or through paddle.net, where you can look up your order using the email address you paid with.

2. How refunds are returned

Approved refunds are issued by Paddle to the original payment method. Funds typically appear within 5–10 business days, though the exact timing depends on your bank or card issuer. Any sales tax, VAT, or GST collected on the original purchase is refunded together with the subscription fee. Refunds are issued in the original currency of the transaction; where your bank converted the payment, the amount you receive may differ slightly due to exchange-rate movement.

3. Cancelling without a refund

Cancelling your subscription simply stops future renewals — your access continues until the end of the period you already paid for.

4. Payment disputes

Because Paddle is the Merchant of Record, charges appear on your statement as Paddle or PADDLE.NET* rather than TruckInc. If you do not recognise a charge, please contact us or Paddle before raising a chargeback with your bank — we can almost always resolve it faster.